UDS Facility Management Processes and Methods

At UDS, we believe People, process and commitment towards consistent quality are the three important aspects of the successful facility management services.

People:
Facility Management industry is people oriented and we have a professional organizational setup for the same. Training on a continued basis and knowledge-sharing has helped us to convert our experience into expertise.

The field operations are monitored by experienced managers/supervisory staff who manage the operations and supervise the non-technical/ technical staff. The field staff is ably supported by the operations staff to take care of any adverse situation. The company provides multiskilled workforce, which enables to give their client value for money and thereby eliminating traditional contractual demarcation

Process:
The services offered are to be monitored on a regular schedule, with quality customized service to ensure a hygienic environment and pleasant ambience. A proactive approach is essential in FM to ensure the above and UDS with its rich experience has developed and perfected their processes for a perfect clean environment.

UDS has a very experienced operations team which monitors the functioning of the client site on a regular basis with feedback reports. Remedial action on these reports is taken immediately in coordination with the site to ensure smooth flow of the operation of the clients.

Training forms the backbone of our service strength. All our employees are constantly trained on latest techniques, safety and proper utility of machines, equipment and materials. All our employees are covered under insurance and retirement benefits in addition to statutory obligations.

Quality Policy at UDS:

• Achieve highest level of quality through process-driven delivery methods
• Enhance customer satisfaction by outperforming quality standards
• Contribute to industry with innovation on quality

UDS is the first company to be awarded ISO 9001:2000 BVQI for Facility Management Services.